Konu Anlatımı
At the Shop — Mağazada
Alışveriş diyaloğu; selamlama, ürün sorma, beden/fiyat konuşma ve ödeme aşamalarından oluşur.
Customer / Müşteri I'm looking for a jacket. Do you have this in medium? How much is it? / That's a bit expensive. I'll take it. / I'd like to pay by card. Can I have the receipt, please?
Örnek Diyalog
Dialogue: Buying a Jacket
Assistant: Good morning! Can I help you?
Customer: Yes, please. I'm looking for a winter jacket.
Assistant: What size are you?
Customer: Medium, I think. Do you have this black one in medium?
Assistant: Let me check... Yes, here you are. Would you like to try it on?
Customer: Yes, please.... It fits perfectly. How much is it?
Assistant: It's 750 lira, but there is a 20% discount today.
Customer: Great! I'll take it. Can I pay by card?
Assistant: Of course. Here's your receipt.
Customer: Thank you. Have a nice day!
Building a Shopping Dialogue
Alışveriş diyalogları dört aşamada kurulur: karşılama (Hello, may I help you?), soru (I'm looking for a jacket.), öneri ve deneme (How about this one? / Can I try it on?) ve karar ve kapanış (I'll take it. / Thanks, I'm just looking.).
Kapanışta I'll take it satın alma, Thanks, I'm just looking ise satın almama niyetini kibarca bildirir. Beden, renk ve fiyat soruları (Do you have it in blue?, How much is it?) diyalogları doğal kılar.
Sınavlarda diyalog tamamlama sorularında sıradaki repliğin önceki replikle anlamı birlikte okunur: soruya cevap, teklife yanıt, bilgiye tepki beklenir. Kalıplar ezberlenmek yerine işlevleriyle eşleştirilmelidir.
Alışveriş Diyalogunda Kullanılan Temel İletişim Kuralları
Alışveriş diyaloglarında karşılama aşamasında genellikle 'Merhaba' veya 'Good morning' gibi selamlama ifadeleri kullanılır. Bu aşamada müşteri ve çalışan arasındaki iletişim başlangıcı olur. Örneğin, 'Merhaba, yardım edebilir misiniz?' diye başlayan diyaloglar, alışveriş sürecini düzenli bir şekilde başlatır. Ayrıca, alışveriş diyalogunda ürün sorma aşamasında müşterinin 'Kış kıyafetim için bir jaket arıyorum' gibi ifadeler kullanması, ürünün özelliklerini net bir şekilde belirlemek için önemlidir. Bu aşamada çalışanın ürün bedenini sorması, müşterinin doğru beden seçmesini sağlamak için gerekli olan bilgiyi verir. Ürün bedenleri diyaloglarda müşterinin doğru boyutlu ürün bulması için kritik öneme sahiptir. Bu nedenle, müşterinin bedenini belirlemesi ve çalışanın bu bilgiyi kullanması, alışverişin başarıyı sağlar.
Alışveriş diyalogunda ödeme aşamasında müşterinin 'Kartla ödeme yapmak istiyorum' gibi ifadeler kullanması, alışverişin son aşamasını tamamlamak için gereklidir. Bu aşamada çalışanın 'İşte senin için hazır edilmiş fatura' diye cevap vermesi, alışverişin tamamlanmasını ve müşteriye hizmetin sonucunu gösterir. Ayrıca, alışveriş diyalogunda kapanış aşamasında müşterinin 'Teşekkür ederim. İyi günler' diye ifade etmesi, alışveriş sürecinin sonunda müşterinin hizmeti karşılamasını ifade eder. Bu aşamada diyalogun doğal bir şekilde bitmesi, müşterinin hizmeti karşılamasını ve alışverişin tamamlanmasını sağlar. Ödeme yöntemleri diyaloglarında müşterinin kartla ödeme istemesi, alışverişin son aşamasını tamamlamak için kritik öneme sahiptir.
Ne Öğreneceğiz
In this lesson you will learn to take part in a complete shopping dialogue in English. You will study the language of the shop assistant (Can I help you?, What size are you?, Would you like to try it on?, It fits you well) and the language of the customer (I'm looking for..., Do you have this in medium?, I'll take it).
You will learn the four stages of a shopping conversation: greeting, asking about the product, deciding, and paying. Each stage has one or two fixed sentences, and exam tasks that ask you to complete a dialogue test exactly these sentences in exactly this order.
You will also learn how to refuse politely (Thanks, I'm just looking) and how to comment on price (That's a bit expensive), because a dialogue is not only a list of questions and answers; it also contains small reactions.
Ön Bilgi
You need three things ready.
First, the present continuous for what is happening now, used in sentences such as I'm looking for a jacket. This is how a customer states what they want.
Second, Would you like...? and Do you have...?, because the assistant and the customer use different question forms. The assistant offers (Would you like to try it on?); the customer asks about stock (Do you have it in blue?).
Third, the imperative and short responses. Shop dialogues are built from short turns, so answer the question that was actually asked and nothing more.
Basit Örnek ve Günlük Yaşam
Read this short dialogue and mark the four stages.
Assistant: Good morning! Can I help you? Customer: Yes, please. I'm looking for a birthday present for my brother. Assistant: How about this wallet? It is on sale this week. Customer: It looks nice. How much is it? Assistant: It is two hundred lira. Customer: That's a bit expensive. Do you have anything cheaper? Assistant: This one is ninety lira. Customer: Great, I'll take it. Can I pay by card? Assistant: Of course. Here is your receipt. Customer: Thank you. Have a nice day!
Stage one: the greeting and the offer of help. Stage two: I'm looking for... Stage three: the suggestion, the price and the decision. Stage four: payment and closing.
Now write a similar dialogue about buying a school bag.
İleri Örnek
Compare two endings of the same dialogue.
Buying: It fits perfectly. How much is it? — It is two hundred lira. — I'll take it. Can I pay by card?
Not buying: It fits, but it is a bit expensive. — We also have a cheaper model. — Thank you, but I think I'll just look around today.
The second version still thanks the assistant and gives a reason, so it stays polite. In exam dialogues, the wrong options are usually too direct (No) or answer a question that was not asked.
Adım Adım Çözülmüş Örnek
Follow these steps to complete a dialogue correctly.
- Step 1 — Read the line before the gap. Ask: is it a question, an offer, or a statement? The answer must match its type.
- Step 2 — Match the function. A question about price takes a price; an offer takes acceptance or refusal; a statement of need takes a suggestion.
- Step 3 — Keep the turn short. Real dialogues use one sentence per turn. A very long answer is usually a wrong option.
- Step 4 — Check the register. Shop language is polite: Could I have...?, I'd like..., not Give me....
- Step 5 — Look for cohesion words. Options containing but, actually, thanks often connect smoothly to the previous line.
Karşılaştırma Tablosu
Assistant and customer language is not interchangeable.
| Who | Typical line | Function |
|---|
| assistant | Can I help you? | opening offer |
| assistant | What size are you? | asking about fit |
| assistant | Would you like to try it on? | offering an action |
| assistant | It suits you. | giving an opinion |
| customer | I'm looking for... | stating a need |
| customer | Do you have this in medium? | asking about stock |
| customer | How much is it? | asking about price |
| customer | I'll take it. | deciding to buy |
| customer | Thanks, I'm just looking. | polite refusal |
Careful: Can I help you? is asked by the assistant, never by the customer, and the standard polite refusal is Thanks, I'm just looking.
Sık Yapılan Hatalar
Six mistakes are common in dialogue tasks.
- Using the customer's line for the assistant. I'm looking for a jacket cannot be said by the shop assistant.
- Answering with the wrong information type. If the previous line asks How much is it?, the answer must be a price, not a size.
- Being too direct. Give me a smaller one is impolite; write Could I have a smaller one, please?
- Forgetting please and thank you. In functional-language tasks the polite markers are often the difference between a correct and an incorrect option.
- Confusing try on and try. For clothes and shoes the phrasal verb is needed: try it on, and with an object pronoun the word goes between: try it on, not try on it.
- Using I'll take it before asking the price. The decision normally comes after the price and the fitting.
Özet
A shopping dialogue follows a fixed order, and each stage has its own line.
- Stages: greeting, stating a need, suggestion and fitting, decision, payment, closing.
- Assistant language: Can I help you?, What size are you?, Would you like to try it on?, It suits you.
- Customer language: I'm looking for..., Do you have this in medium?, How much is it?, I'll take it.
- Polite refusal: Thanks, I'm just looking.
- Phrasal verb: try it on — the pronoun goes in the middle.
Kendini Dene
Answer in full sentences and then check the key.
- Complete: Would you like to try it ____? (on / in / at)
- Who says Can I help you?: the customer or the assistant?
- Rewrite politely: Give me a smaller size.
- Fill in: I'm looking ____ a present for my sister. (for / of / at)
- Write the line that politely ends a shopping visit without buying.
- Write an eight-line dialogue about buying shoes. Include a size question, a fitting, a price and payment.
Answer key: 1) on — the phrasal verb is try on. 2) The assistant. 3) Could I have a smaller size, please? 4) for — you look for something you want. 5) Thank you, but I think I'll just look around today. 6) Any correct dialogue, e.g. Can I help you? — Yes, I'm looking for running shoes. — What size do you take? — Forty-one, please. — Would you like to try these on? — Yes. They feel comfortable. How much are they? — They are five hundred lira. — I'll take them. Can I pay by card, please?
